Request data
deletion.

If you connected a WhatsApp Business Account to SelfCRM and want to stop the integration from receiving future data, disconnect it using the available controls in SelfCRM and revoke the relevant permissions or remove the connected integration through the Meta business settings available to you.

Disconnecting or revoking access stops or limits future access; it does not automatically delete information that has already been stored in a SelfCRM installation, customer database, exported file or backup. To request deletion of information held by Codeintelli, email privacy@selfcrm.in. For information stored by Meta within Meta's own services, you may also need to submit a request to Meta.

SelfCRM can be deployed on infrastructure managed by the customer. In a customer-managed installation, the customer or its administrator controls the application database, uploaded files, message history, logs, exports and backups stored in that environment.

If you manage your own installation, contact your system administrator to identify and delete the applicable records from the application, database, file or object storage, logs and backup systems according to your retention requirements. Deleting a record in the application may not immediately remove copies in exports or backups.

Codeintelli cannot directly erase data from infrastructure that it does not control. If you have separately asked Codeintelli to operate or support an environment and have authorized access for that purpose, describe that arrangement in your deletion request.

We review deletion requests to identify the relevant systems and confirm that the request is made by the person or organization entitled to make it. We may ask for reasonable additional information to verify identity or clarify the scope before proceeding.

We handle eligible requests in line with applicable law and our contractual obligations. Some information may need to be retained for legal, tax, accounting, fraud-prevention, security, dispute-resolution or license-record purposes. Where information remains in a protected backup, it may remain until the relevant backup is overwritten or removed under the retention process for that system.

We will communicate with you if we need clarification or if any part of the request cannot be completed. This page does not promise deletion from services or systems operated by third parties or by the customer.

Website, portal, license and support records

Submit a request to privacy@selfcrm.in so we can locate records controlled by Codeintelli.

WhatsApp connection and account data

Disconnect the integration to limit future access, and separately request deletion of applicable information already held by Codeintelli. Meta's own records are subject to Meta's processes.

Customer-managed database, files and backups

The customer or its administrator is responsible for deletion from infrastructure it manages.

Third-party providers

Information held directly by Meta, payment processors, configured integrations or other providers may require a separate request to the relevant provider.

Records that must be retained

Certain records may be retained where required or permitted by applicable law, contracts or legitimate security and accounting needs.

Send deletion requests and privacy questions to privacy@selfcrm.in. General contact options are available on our Contact page.